❓ Frequently Asked Questions
🎉 GENERAL
What services do you offer? We offer a wide range of customizable treats, decorations, balloon art, and party rentals for birthdays, showers, weddings, and special events. This includes cookie and cake orders, balloon arches, party packages, kids' activity tables, themed props, and more.
Where do you deliver or offer services? We proudly serve London, St. Thomas, Woodstock, Dutton, and surrounding areas throughout Southwestern Ontario. If you're just outside these regions, send us a message—we may still be able to accommodate your request!
Do you offer pickup or delivery? Both! We offer free delivery in London, Ontario on Saturdays (9–11 AM) for eligible orders. OR $5 South London / $10 North London. Delivery to nearby areas is available with event setups. Pickup time can be arranged at checkout based on availability and lead time. Please wait for a "Your Order is Ready for Pickup" email before arriving. Pickup location is at 73 Glenroy Rd. London, Ontario.
📝 EVENT BOOKINGS & SETUPS
Is there a minimum order amount for event setups? Yes. We require a minimum for event bookings based on location. Minimum amounts are posted for each location on our "Book Now" page. Please message us if you do not see your location on our bookings page.
Is a deposit required? A $10 deposit is required to reserve your date. It will be refunded after all rental items are returned undamaged. Full payment is due 7 days before the event.
What is your cancellation policy? 48+ hours notice for a full refund on most items Less than 48 hours: 50% refund + deposit forfeited Custom items already in progress: 50% refund
Will I get a digital mockup of my event? Yes! For full decor packages, we’ll create a digital mockup after discussing your vision and inspiration. This ensures your event setup is exactly what you imagine.
🎈 DECOR & RENTALS
What party rentals do you have? We rent tables, stools, dessert displays, backdrops, signage, balloon garlands, themed packages, and more. Our kids’ stations (coloring, cookie decorating, and tea party setups) are especially popular!
Can I customize the decor to match my theme? Absolutely! We specialize in custom setups and will match colors, themes, and characters. We also offer custom signs, banners, and piñatas. Don't see it on our website? send us a message and we can build custom requests.
How long is the rental period? Rental items are typically dropped off or set up before your event and picked up at the agreed time. Late or missing returns may result in additional charges or deposit forfeiture.
🎂 TREATS & CUSTOM DESSERTS
Do you offer custom designs for treats? Yes! We can design cookies, mini cakes, macarons, cake pops, and favor goodies to match any theme. Send us your inspiration or party details and we’ll work with you to bring your vision to life.
Do you accommodate allergies? Our treats are made in a kitchen that contains common allergens such as nuts, dairy, gluten, and eggs. We cannot guarantee an allergen-free environment. Please notify us of allergies before ordering.
How should I store my treats? Most cakes should be kept in a cool place or refrigerated. Let items sit at room temperature before serving for the best texture and flavor. Cakes and Macarons are shelf stable for up to 3 days.
Still have a question?
📩 Email us at longtreats@gmail.com or click the "Let's Chat" button on our site—we’re always happy to help!